by admin | May 25, 2021 | Corporate, Corporate Buzz, Entrepreneurship, Social Entrepreneur
Mumbai : Nine years since its launch, Reliance Energy’s ‘Young Energy Saver’ (YES) programme, to reduce energy consumption has educated over 250,000 students in 300 schools here, a company spokesperson said on Monday.
The schools covered the Reliance Energy’s distribution areas in Mumbai suburbs and parts of Thane like Bandra to Bhayander and Kurla to Mankhurd and Vikhroli.
This year, the company’s teams visited 25 schools to spread the message of energy saving including tips on how switching off plug point saves five per cent energy, setting air conditioners at optimum 24 degrees, and use of LED bulbs to save 80 per cent energy consumption.
Competitions are organised as part of the initiative and this year a science project was held for junior and senior school students and winners were awarded cash prizes.
—IANS
by admin | May 25, 2021 | Corporate, Corporate Buzz, Marketing Basics, Markets, Online Marketing, Social Media, Technology
Mumbai : Reliance Energy announced the launch of ELEKTRA, a digital assistant bot powered by artificial intelligence, to provide automated machine responses to customer complaints, requests and enquiries, an official said here on Friday.
When a customer logs onto Reliance Energy site of Facebook page, ELEKTRA will appear and provide menu-driven chat services.
These include bills payment options via UPI and other online modes, register ‘no supply complaint’ and check restoration status, and information about online services like new connections, change of name, load change, etc.
“Even during peak hours, customers can get immediate responses to their queries from ELEKTRA without any waiting time, over the call centre IVR. This ushers in convenient, quick and hassle-free resolution of consumer complaints and requests of different kinds,” said a Reliance Energy spokesperson.
Since machine responses take over human interactions, parallel processing of large number of consumer data becomes easy and overcomes human limitations, the company explained.
For commercial interactions, the bot service is integrated with back-end systems like CRM and ERP and for technical-no supply complaints, ELEKTRA provides realtime responses with the help of integrated SCADA and GIS systems.
ELEKTRA at present is already serving 500 customers daily with 3,000 interactions and will be soon upgraded to deliver customised conversational chat responses.
—IANS
