IGIA’s service quality drastically improved: DIAL



igiNew Delhi (IANS) The Delhi International Airport Limited (DIAL), which manages the Indira Gandhi International Airport (IGIA), on Tuesday said it has drastically improved the airport’s service quality in the last 10 years.

DIAL, the GMR-led consortium, on Tuesday marked 10 years of IGIA’s privatisation.

According to DIAL, IGIA has recorded substantial improvement after the GMR-led consortium took over its operations in 2006.

In 2007, IGIA was ranked 101 out of 125 airports in the world in terms of ACI Airport Service Quality (ASQ).

It has since improved its rank in the ASQ and has become the world’s No.1 airport in 25-40 mppa (million passengers per annum) for two consecutive years in 2014 and 2015.

“We at DIAL commend the efforts made by its stakeholders. All of our efforts together has resulted into improvement of Delhi Airport’s ranking in the ASQ,” said DIAL chief executive I Prabhakara Rao in a statement.

To mark the 10-year celebrations, DIAL has started several contests and activities for the passengers.

In addition, commuters are being offered discounts of up to 10 percent on several utility, beauty and luxury products, as well as food and beverages inside the Delhi Airport terminals.


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